Frequently Asked Questions

We have compiled answers to some of the most Frequently Asked Questions below. If you aren’t able to find the answer you are looking for, please feel free to contact us at 1-800-759-0963 or by email at wdwowadmin@fwmedia.com for more information.

Questions About Our Webinars

What is a webinar?
It is a live, online event that you view on your computer at a specific day and time. Think of it as a conference workshop right in your living room.

How does the webinar work?
The live audio is delivered over your telephone or computer speakers. The Power Point presentations and desktop or document sharing are presented over the Internet. This is like a talk-radio program with visuals on the Web. You’ll be able to have a live Q&A chat with the speakers.

What equipment do I need?
All you need is a computer. You will be able to view the slides and listen to the audio over the computer speakers. However, if you are on wireless we recommend you listen to the audio over a phone line as VOIP technology is not as stable on a wireless connection.

When you log into the webinar, your computer will be taken through a brief configuration check and will let you know if you’re missing any software. So be sure to login to the event at least 5 minutes before it starts.

Recommended equipment

• Pentium III 733mhz+ or equivalent
• Operating system: Windows 2000, XP, Vista
• Browser: For optimal viewing experience, we recommend using Internet Explorer 6.0 or higher. For Netscape, only versions 4.x are supported at this time. Mac users are encouraged to use Firefox 2.0 (or later) with Flash to view the webcast. You can also test your system using the system test button in menu on the left hand side.

What can I do during a webinar?

• Hear the presenter deliver the workshop (via phone or VOIP)
• See visuals from the presenter’s computer (e.g., PowerPoint, web browser, or any document they wish to share)
• Ask the presenter questions in real time
• Interact with other attendees if you like

What if I have a technical problems getting into the webinar?
We have technical support on hand to help you. Nearly 100% of our attendees don’t have any trouble after we assist them. You can sign on at least 10 minutes before the session is scheduled to begin, giving you time to ask questions if you have any trouble.

What happens if I miss something during the webinar?
After the webinar ends, you will receive access to the recording for a year. You also receive copies of any documents that were shared during the presentation.

Questions
If you have questions about the program, or have any technical difficulties, please contact writingwebinars@fwmedia.com.